The purpose of the MyPractice App is to (a) allow the transmission of a range of your medical documents, including prescriptions, medical certificates, specialist referrals, pathology referrals and other similar documents (Medical Documents) to you; (b) provide you with access to a range of services related to your medical care, including appointment bookings, telehealth consultations home pathology collection bookings and collection or delivery of prescription medication (Services); and, (c) provide you with access to a range of content including news and updates from your medical practice and bespoke health & wellbeing content (Content).
In that process, we collect personal information as is reasonably necessary to facilitate your use of the MyPractice App, and transmit sensitive information in accordance with your directions.
When you register with a medical centre (Practice) as a patient, you may opt-in to participation in the MyPractice App. If you opt-in, then your personal information will be used to create an account on the MyPractice App platform, as further outlined in our Terms of Service.
Personal information: The types of personal information we may collect about you include:
We may collect these types of personal information directly from you or from third parties. Personal information is defined in the Privacy Act 1988 (Cth) as information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
Collection, use disclosure of personal information
We collect your personal information when you, or another person on your behalf, enters it into the MyPractice App to create a unique user profile which is able to link to your information held by your GP practice.
We may collect, hold, use and disclose personal information for the following purposes:
We do not disclose personal information overseas without your consent, unless we are required
to do so by law.
How we treat your sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
MyPractice does not collect your sensitive information when you use the MyPractice App. All sensitive information is stored with your health care providers. The MyPractice App can display health information to you, and is able to transmit your health information from your GP Practice to third party providers (eg pathology providers or pharmacy providers) if you request this to be done.
MyPractice will only collect your sensitive information if you provide this in response to a survey or in other communications you send to us.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you by contacting us using the details below. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/about-us/contact-us/.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. We hold personal information in the MyPractice App in electronic form on servers within Australia. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our MyPractice App from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact us at:
MyPractice App Pty Ltd
Last update: March 2021